When uploading CSV files there are several things that can go wrong.

(If you are looking for specifics on how to make CSVs for each category they can be found here:

Product: [Adding Products]

Stock: [Stock Consignments]

Order: [Adding Orders])

Some easy things to check are:

    - Make sure you are uploading a ".CSV" file and not something else.

    - Make sure you have the columns laid out in the correct order. 

    - Make sure you have filled in all mandatory columns.

To check if you have your columns in the correct order consult the relevant "CSV Example" for CSV you are trying to make.

To check which columns are mandatory check the relevant "CSV Instructions"

These can be found on your portal, simply click the icon on the right to download each document.

Stock Consignments:

When uploading a stock Consignment the Product Name and Product Description must match that on the Products tab. If they do not match the CSV will not upload.


A common thing to be aware of is Microsoft Excel, has a tendency to be auto format cells and this can cause numbers entered into them to be changed in unhelpful ways. For example, it will remove any leading 0s from the number, so 009257712 will be changed to 9257712. Also for particularly long numbers such as EANs it may and try and put it into "scientific form" e.g. 1234567890123 becomes 1.23457E+12. As this is now the wrong length the system will reject it when uploaded. 

Dates are also automatically formatted to DD/MM/YYYY rather than the required YYYY-MM-DD.

To avoid this set your spreadsheet column to "Text". 

This is done by clicking at the top to select the entire column

Next select the drop down arrow for cell formats, (make sure you're on the "Home" tab)

Then select "Text"

You will now see the text is left aligned, 

However it is still in scientific notation, to fix this simply double click on each cell in the column that is still in scientific form.

For any cell that has had trailing or preceding 0s removed, or any cell that contained a date, will need to be reentered manually. 

The document can then be saved and uploaded.

NOTE: when saving a excel document as a CSV no formatting data is saved therefore if you open a CSV having saved and closed it you will need to go through this entire process again.