What is a CSV?
A CSV is a comma-separated values file, which allows data to be saved in a tabular format. Each line of the file is a data record. Each record consists of one or more fields, separated by commas.
How to make a CSV for an individual category
For guidance on how to create CSVs for individual categories, click the relevant link below.
Product: [Adding Products]
Stock: [Stock Consignments]
Order: [Adding Orders]
What can go wrong?
When uploading CSV files there are several things that can go round but to minimise your risk of encountering problems, some easy things to check are:
- Make sure you are uploading a ".CSV" file and not something else
- Make sure you have the columns laid out in the correct order
- Make sure you have filled in all mandatory columns.
How to check
To check if you have your columns in the correct order consult the relevant "CSV Example" for CSV you are trying to make.
To find out which columns are mandatory check the relevant "CSV Instructions". These can be found on your portal, simply click the icon on the right to download each document.
When uploading a stock consignment ensure that the EANs are correct, the system will not allow you to upload a CSV with incorrect EANs.
Product names and descriptions are not necessary for the system to accept the CSV, but are beneficial for your optimum use of the platform.
Common problems with Excel
Microsoft Excel has a tendency to auto format cells. This can cause numbers entered to be changed in unhelpful ways.
Removing leading zeros - e.g. number entered 009257712 becomes 9257712
EAN Long numbers - Can automatically adjust to scientific form e.g. 1234567890123 becomes 1.23457E+12. You will be unable to upload this to the system because it is now the wrong length and will be rejected.
Dates are also automatically formatted to DD/MM/YYYY rather than the required YYYY-MM-DD.
How do I fix this?
You will have to reformat the cells to "text" to ensure that the numerical data entered remains correct.