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Prohibited & Restricted Items
At Return Robin, we prioritise the safety of our valued customers and our dedicated team. We understand that certain items may pose potential risks and could potentially cause harm during transportation. That's why we have implemented a comprehensive policy that aims to minimize any potential hazards for everyone involved.
Our primary goal is to ensure the well-being of our people, maintain smooth operations, and uphold public safety. By adhering to this policy, we can effectively mitigate any risks associated with transporting items through our parcel network.
Rest assured that Return Robin is committed to providing a secure and reliable service, and we appreciate your understanding and cooperation in helping us maintain a safe environment for all.
- Live animals, including mammals, reptiles, spiders, fish, birds, insects, and larvae.
- Banderols and tax stickers. Commonly used for alcohol and tobacco.
- Bullion of any precious metal.
- Cash and cash-like negotiable instruments in bearer form. This includes any item that in the hands of the bearer (the person in possession) can be used for financial gain. Examples include activated SIM cards, cash dispenser cards, blank cheques, event tickets, money or postal orders, unused stamps.
- Loose precious stones. Including industrial diamonds and regardless of value
- Medical samples. This includes bodily fluids and tissue samples (both animal and human)
- Overweight Parcels. Parcels that weigh more than 30kg
- Dangerous Goods. Return Robin will not accept for carriage any items categorised under applicable law or regulation as dangerous or hazardous (“Dangerous Goods”) (subject to specific limited exceptions, as detailed in the Restricted Items section below). Dangerous Goods include:
- Explosive substances and articles
- Gases including flammable gas, toxic gas and non-flammable/ non-toxic gasses.
- Flammable liquids (for example petrol)
- Flammable solids, self-reactive substances and solid desensitised explosives, substances liable to spontaneous combustion
- Oxidising substances and organic peroxides
- Toxic & infectious substances
- Radioactive material
- Any medicinal, narcotic or psychoactive substance controlled under applicable current Misuse of Drugs legislations.
- Firearms, weapons, explosives and ammunition (including fireworks, flares, blasting caps & party poppers) and ammunition.
- Human and animal remains or ashes.
- Illegal goods. Any goods considered to be illegal in any territory, including but not limited to pirated goods, counterfeit goods, and narcotics.
- Imitation or Replica firearms, weapons, explosive devices, or ammunition.
- Any knife, knife blade or razor blade; any axe; and any other article which has a blade, or which is sharply pointed and is made or adapted for use for causing injury to the person. Examples include any kitchen knife regardless of size or design; cutlery knives; bread knives; knives that can be used for the purpose of hobbies and trades (stanley knives); cut-throat razors; carpenter adzes; gardening and farming tools such as shears, secateurs, hooks, slashers and choppers; butcher knives, including meat cleavers; utility knives; scissors with sharp edges or points; survival knives; machetes and swords.
We want to ensure that your international shipments reach their destination smoothly and without any complications. To achieve this, we have certain guidelines in place regarding the items we can transport.
It's important to note that each territory has its own specific laws, regulations, and rules that govern the import and export of goods. Therefore, we cannot carry items that are prohibited or restricted by the applicable laws of the territories involved in the transit or delivery of your parcel.
We understand that what may be considered harmless in your own territory could be subject to prohibitions or restrictions in another. These rules can vary significantly and can even be implemented on short notice, such as in the case of sanctions or embargoes.
To ensure compliance, it is your responsibility to be aware of and abide by the most current rules and regulations of the territory to which you are sending your parcel.
Additionally, Return Robin reserves the right to decline the transport of any items that, in our sole discretion, we believe may pose a risk to our team, our operations, or public safety.
At Return Robin, we want to ensure a smooth and hassle-free shipping experience for all our customers. To maintain the safety and efficiency of our network, we have a list of items that we do not carry as a standard practice.
It's important to note that these specific items should not be sent through our network under any circumstances without obtaining our prior written approval. In cases where we do grant approval, it is crucial to fully comply with all instructions provided as a condition of that approval. Failure to comply with these instructions may result in the items being restricted from entering our network.
We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or need assistance, our team is here to help.
- Antiques and works of art regardless of value or insurance cover.
- Costume jewellery
- Dangerous Goods in limited quantities as permitted by law and regulations (e.g., perfume, lithium batteries, weed killer) subject to your compliance with all laws and regulations relating to these items, including the mandatory limitations on quantities and any specific documentation, labelling and packaging requirements.
- Electronic components such as mobile phones, laptops, tablets, computers and game consoles
- Electronic cigarettes (e-cigs and vaping pipes)
- Firearms parts. This includes all component parts of firearms (e.g., rifle butts, trigger mechanisms, screws/bolts etc.) manufactured for the sole purpose of creating a functional firearm.
- Flowers and plant products
- Foodstuffs (Human or Animal). Dry foods, tinned foods and similar products that can be stored at room temperature with a shelf-life of 21 days or more.
- Fresh Foods (Perishable)
- Furs and garments trimmed with furs.
- Glassware and items containing glass. Note: Return Robin does not accept liability for Glassware, unless otherwise authorised
- High value goods. Goods with an order value more than £500
- Ivory and products containing ivory.
- Jewellery and objects constructed of precious metals or stones.
- Legal drugs and pharmaceutical products
- Material (printed, film or digital) that is specifically designed to stimulate sexual interest or excitement. Only material considered legal in the origin, transit points and destination countries can be considered for carriage.
- Televisions with a screen width greater than 42”
- Both loose-leaf tobacco products and pre-rolled cigarettes
- Used car parts and components. Used car parts risk containing lubricants such as engine oil, grease, diesel and petrol, all of which may cause harm to other parcels, people and sort equipment.
We may amend this list from time to time and it is your responsibility to ensure that you always comply with the most up to date version.