How to manage your Returns

Find out how you can manage your Returns using the Selazar portal

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What is Returns Processing?

How do I activate returns?

How do I set up grading?

How can I view my returns?

What is Returns Processing?

You can use your chosen Selazar Warehouse to receive your returns. We will process them in and get the returned products back to the place you want them based on the state they come back in. You can control how returned products are graded and placed back into stock, quarantine or disposal in your Returns Settings

You will also have full visibility of your returns. When a product is returned to a Selazar warehouse, a unique label accompanies the product throughout its journey which means each product is fully traceable.

Additionally, you can integrate Selazar returns with Return Robin and gain control over what is returned, when and why.

How do I activate Returns?

To use your Selazar portal to manage your returns you will need to Activate Returns, this can be done by following the steps below:

  • Navigate to Preferences > Activate Returns

  • Once you have activated Returns, you will be prompted to upload product images for each product SKU that you wish to make available to Return.

All product SKUs require a product image before Returns can be activated. We require product images to be provided for every product so we can evaluate the condition of your returned items to properly grade them in our fulfilment centre. 

You will not be able to activate returns until images for all returnable products have been uploaded, these products will be highlighted when the Activate Returns option is selected.

  • Once you have product images uploaded for each Returnable product SKU, you will have successfully activated Returns and can proceed to set up your returns preferences.

How do I set up Grading?

The grading is done by Selazar at our fulfilment centres for every product that is in the return, regardless if they are faulty or not. 

Grading is customisable, allowing for more flexibility to meet your business requirements.

To set up Return Preferences follow the below steps:

  • Navigate to Preferences > Returns > Edit

From here you will be able to set up your products as returnable or not.
Make all products returnable - this will set all your Products to be returnable, and any new products created will be set as returnable
Make new products only returnable - this will not change the settings of your existing products, and any new products created will be set as returnable
Make all products non-returnable - this will set all your products to be non-returnable, and any new products created will be set as non-returnable

You can now edit your Grading Actions. This is where you will set your actions that you want taken on your returned products based upon the grading.

Navigate to Preferences > Returns > Edit

You will then be able to select how you want each grade to be handled via the different options in the drop-down menu which are as follows:

Restock - where we put the return into circulation so it can be shipped out again. This is typically used by Retailers for Grade A Returns.
Quarantine - the return will be held in a quarantined location where it will be inspected further, the return will stay here until you advise us on how you want us to procced with that return. This is typically used for Grade B returns so we can determine whether the return needs to be repackaged, refurbished, or returned to yourself the Retailer. 
Disposal - the destruction of the return. This means the return is damaged or unsalvageable and is typically used for Grade C returns. 

You can also Bulk update the grading for all your returns at the one time. 

How can I view my Returns?

Navigate to Returns

More information is available on the Return by selecting the Order Number

From here you will be able to view more details about the return which includes details about the end customer, a link to view the original order, what products are being returned and a side-by-side comparison showing the product image along with a photograph of the return that was taken by our Warehouse on intake