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We will issue a credit note if there is a need to cancel all, or part, of an invoice that has already been issued. This is done to keep accounting records straight as invoices cannot be deleted or edited once issued.
The credit will be added to your account and can be applied to future invoices.
For missing or damaged items, we can submit a claim with the relevant courier on your behalf.
Information required for a credit note
In order to process a credit note, we will need the following information from the customer depending on the reason why the credit note is being raised.
- Overpayment – date/time of invoice, payment reference, what the invoice relates to and the amount in dispute.
- Problems with service – summary of the issue including any associated costs the customer has incurred with evidence.
- Damaged goods – date of shipment, tracking number, photographic evidence of the damaged items and a copy of the associated cost invoice to process the claim of the damaged items within 7 days of discovery of the damage as there is a limited window for claims.*
- Missing items – date of shipment, tracking number and a copy of the purchase/manufacturing invoice within 7 days of discovery of the missing item to allow us to process the claim.†
Requesting a credit note
To request a credit note please email email@example.com with the required information outlined above.
*† We will raise a claim on your behalf with the relevant courier, however, we cannot guarantee a successful outcome as any claim submitted is at the discretion of the courier, and Selazar is not liable to cover these costs.